JOB TITLE: Client Care Specialist

OVERVIEW: Responsible for normal administrative and client service duties.

ESSENTIAL DUTIES: Represent 15 to Fit Method with the highest level of professionalism and courtesy. Possess excellent communication skills and strong writing skills, perform several tasks and responsibilities, complete projects in a timely manner, have good people skills,  communicate clearly and effectively over the phone and through email and possess a commitment to continued self-improvement and personal growth.

SPECIFIC DUTIES/TASKS/RESPONSIBILITIES:

  • Respond to all emails, phone calls and social media in a timely fashion (by end of business day) and forward the email to the appropriate person if required
  • Input, update and maintain client accounts in Mindbody
  • Pre-qualify leads for Consultation within 10 minutes
  • Customer service tasks including check-ins with clients, giving facility tours and welcoming guests
  • Maintains general cleanliness and organization of the office space
  • Answers phone calls, makes marketing/customer care calls with professional courtesy
  • Maintains client/trainer schedule and handles cancellations and bookings when necessary
  • Execute marketing as required (e-mail, postcards, phone calls, etc)
  • Complete new client ‘Welcome’ protocol
  • Keeps team members informed (daily, weekly and monthly)
  • Event Marketing
  • Work on special projects & other tasks
  • Reviews print articles and marketing material prior to delivery
  • Writes blogs about Pilates and other wellness topics in layman’s terms
  • Review of 15 to Fit Method™ Certification program for grammar, content and professionalism
  • Prioritize tasks and projects and complete in a timely manner

REPORTING STRUCTURE: Reports to Manager

QUALIFICATIONS:

High school diploma is required.  College graduate preferred. Excellent communication and interpersonal skills. Must be familiar with Google docs, Office (Work,Excel,etc.) have experience with computer programs with a willingness and ability to learn Mindbody Online software extensively. 

HOURS: 10-15 hours per weekCOMPENSATION: Starts at $15-$23 per hour.  All interested parties must submit a resume to [email protected] or complete the application below

Individualized Instruction

Are you a certified Pilates instructor?

Are you or have you been a fitness instructor in the past?

Are you a former athlete?

We are looking for you to grow our team and WE CAN TRAIN AND CERTIFY YOU IN 15 TO FIT METHOD™ PILATES.

We can provide the knowledge you need to be an excellent fitness instructor using Pilates equipment and suspension training.

We offer:

  • Consistent blocks and/or flexible scheduling available
  • W2 Employment
  • Workers Compensation Coverage
  • Flexible Quarterly scheduling
  • Educational opportunities
  • Tuition reimbursement
  • Many opportunities for advancement and growth
  • Paid time off

We will train you. 15 to Fit Method™ Pilates seeks motivated individuals who wish to further their fitness career and business development. You don’t have to be trained in Pilates yet to work here.  

If you are not yet trained in Reformer Pilates, there is a fee and we do offer tuition reimbursement. 

These are the skills you must already have in order to qualify for this position:

  • Highly developed written, and face-to-face verbal communication skills.
  • People skills and personality.
  • High School Diploma.
  • At least one (1) Fitness Course or Certification.
  • At least one year or more of fitness or dance teaching experience.
  • If the thought of being engaged in your surroundings and helping people sounds fun to you, this is the place for you! For hours at a time throughout the day you will not be on your phone.

Bonus skills but not required:

  • Health and fitness education.
  • Kinesiology or Exercise Science degree.

Our owner, Patrea Aeschliman, is a Balanced Body Master Instructor who has trained instructors internationally. We currently offer fitness classes using Pilates equipment, suspension training and bodyweight conditioning. We offer one-on-one instruction, or small group instruction of 6 people or less,  in which we educate, motivate, and support our clients to improve their health and fitness. Our studio is located in Mooresville right off of Exit 33 on Williamson Road.  We will be expanding to Huntersville and are actively seeking instructors to teach in Mooresville, Huntersville or both.

You can earn $20-$40 per hour and from 5 hours per week up to full-time. Starting hourly rate is based upon experience in instructing Pilates equipment and fitness training sessions. 15 to Fit offers a casual, fun environment, innovative equipment, and the opportunity to learn the inner-workings of a successful Pilates training studio. This is an amazing opportunity to expand your personal training and Pilates knowledge without having to travel to different parts of the country and spend hundreds of dollars in workshop costs! You will have the opportunity to work on a daily basis with Master Instructors.

Submit your resume to: [email protected]